DGCA reports flight problems, baggage, and refunds as top passenger complaints

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ANI citing the air traffic report released by DGCA, “During September 2023, a total of 246 passenger-related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of September 2023 has been around 0.20." As per the report, the primary causes of passenger complaints were flight problems, accounting for 41.9 percent, followed by baggage issues at 19.9 percent, and refund-related concerns at 15.4 percent. Notably, the predominant cause of complaints was flight problems.

Also Read:DGCA announces Domestic Winter Schedule for 2023. Know details Furthermore, the report indicated that out of the total 246 complaints received, 242 of them have been successfully resolved. "There is a significant increase in complaints related to staff behaviour and customer service as compared to the previous month August.

In August, there were 5.9 per cent of complaints related to customer service that have gone up to 10.2. Similarly, complaints related to staff behaviour that was 2.4 per cent in August have come up to 4.9 per cent," the report read. In addition, the DGCA's report disclosed that passenger complaints received by the aviation regulator included issues related to customer service, which accounted for 10.2 per cent of the total complaints, as well as staff behaviour, which constituted 4.9 per cent of the complaints.