DPD has lost my wedding dress

theguardian.com:

I used a specialist company, Treasured Possession , to clean and pack my wedding dress and veil after my wedding. The items were collected from my home by the courier DPD and were due to be returned a month later. Four weeks after I handed them over, Treasured Possession informed me that DPD had lost the package. That was more than a month ago. I’m told Treasured Possession has been chasing for updates and has started an insurance claim but I do not want to give up on being reunited with my dress and veil. It must be somewhere! I have never felt more amazing than in these items and hoped to keep them for ever and perhaps even pass them on to a daughter. I cannot accept that this is not going to be possible now. EL, London

Only a bride will understand the pain of your loss; and a bridal dry cleaning firm. “Like the bond you’ve made with your loved one, memories of your special day will last a lifetime, and we’re here to make sure your wedding dress does, too,” reads the homepage of Treasured Possession. Now the blame lies with DPD, which somehow managed to lose your sizeable parcel, but Treasured Possession could have been more proactive.

It only informed you the week before the dress was due to be returned to you that it had never arrived and its phone number has been out of action for weeks, so you have had to rely on emails for updates. Most concerning of all, it turns out DPD had paid Treasured Possession compensation to the tune of £1,516.67 two weeks before you contacted me, but you were not told. That sum represents 50% of the value of the lost items, which is the amount for which Treasured Possession insures customer orders in its care.

DPD’s payment only came to light after I contacted the courier. It was