Government says e-Daakhil portal rolled out across India; to soon launch e-Jagriti
e-Daakhil portal' — an inexpensive, speedy and hassle-free mechanism for filing consumer complaints — has been rolled out successfully in all states and union territories.
The government is also working for launch of e-Jagriti, which will further streamline case filing, tracking, and management, ensuring a hassle-free experience for consumers and other stakeholders, it said.
In a statement, the consumer affairs ministry said with the recent launch of e-Daakhil portal in Ladakh, the online platform is now accessible to consumers pan-India.
The e-Daakhil, launched on September 7, 2020, is an innovative online platform designed to streamline the consumer grievance redressal process, providing an efficient and convenient way for consumers to approach the relevant consumer forum, dispensing the need to travel and be physically present to file their grievances.
Currently, 2,81,024 users have registered on the e-Daakhil portal, and 1,98,725 cases have been filed. Out of this, 38,453 cases have been disposed of.
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