Govt seeks ideas to push AI-driven e-governance
AI-backed face authentication across its offices and deepen penetration of e-services delivery to citizens, it is closely looking at how AI can be deployed in future models of e-governance with experts proposing a range of solutions from diagnosis of cataracts to crop diseases besides an Aadhar 2.0 and treating the family as a governance unit.
The Department of Administrative Reforms and Public Grievances (DARPG) recently brainstormed with nearly 15 domain experts from EY to PwC to stay in step with sweeping technology shifts and plan future public service delivery models using AI.
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For farmers, a similar ‘automated grain quality assessment’ is recommended to speed up procurement besides using an AI-powered app to identify crop pests and diseases, and offer personalised farming advice based on climatic conditions, available subsidies, better farming practices and demand-supply trajectory.
PwC has also advocated a generative AI-based WhatsApp conversational assist service for citizen engagement, given India’s WhatsApp user base of 487.5 million.
KPMG has pitched using generative AI to ensure personalised attention in local languages to students based on previous academic records and test scores to
