How companies are enhancing delivery partners' wellbeing through upskilling, education, & life quality initiatives
Swiggy listed on the bourses earlier this week, two of its delivery partners—Jigar Khan and Namrata Vora—joined cofounders Sriharsha Majety and Nandan Reddy in ringing the ceremonial bell at the National Stock Exchange (NSE). The symbolic gesture was aimed at celebrating the hard work of its delivery partners, the Bengaluru-based food delivery firm said in a statement. Other companies, too, are recognising the contribution of delivery partners and are rolling out a slew of initiatives to help them with upskilling and further education, and achieving an overall better quality of life, according to industry executives. Zomato, Zepto, Delhivery, bigbasket and Blue Dart Express are among those that are offering reimbursement for education-related expenses, soft skills training in communication and other basic competencies, financial literacy programmes and career progression initiatives.
Zomato has collaborated with the Hospitality Training Institute of India, and 5,200 delivery partners across 10 cities have been trained in hospitality and service excellence.
“This training equips them with essential skills in customer interaction, professionalism and service, enhancing the experience for both customers and delivery partners,” said Rakesh Ranjan, CEO of food delivery at Zomato. This year, Swiggy launched Swiggy Skills in collaboration with the Ministry of Skill Development and Entrepreneurship.
The flagship initiative is aimed at providing a range of skill-building and employment opportunities in the food delivery
