IndiGo faces backlash after passenger slams airline for 6 delays, missed connections, and refund hassles
criticism on social media, a disgruntled passenger, identified as Deedy, shared his harrowing experience with IndiGo, labeling it as the «worst flight experience» of his life. The Kolkata to Bengaluru flight, scheduled for 10 PM, took off at 4:41 AM after a series of six delays, totaling a staggering seven hours.
The frustrated traveler took to Twitter to express his disappointment, stating, «I missed an international flight. 'Always on-time' is false advertising from @IndiGo6E.
I'd avoid flying them again.»
IndiGo, in response to the social media outcry, acknowledged the issue and promptly issued a refund for the affected journey. The passenger, in his online post, highlighted that the airline, by law, should have provided an alternate flight and a refund for delays exceeding six hours, which, according to him, was not honored.
The passenger, identified as X user Deedy, recounted his ordeal, revealing that he made the decision to book a direct flight to San Francisco around midnight.
However, the process of canceling his original IndiGo flight and retrieving his checked-in luggage turned into a two-hour ordeal. He mentioned, «They argued with me saying 'we won't do cancellations' too.»
In the same social media thread, Deedy shared insights from IndiGo employees who attributed the delay to a «regulation procedure.» Despite acknowledging that fog-related delays are common in India from December to February, Deedy clarified that this particular delay was not fog-related.
