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Inside Flipkart’s OneTech: the stack powering IPO readiness, q-comm and AI
Since stepping into the role of Flipkart's chief product and technology officer (CTPO) in September, Balaji Thiagarajan has been overseeing OneTech and the internal organization of engineers, product managers and tech specialists who collaborate to solve infrastructure challenges, build features and test them at scale.In an interview with Mint, he explains how this unified stack is modernizing Flipkart’s architecture for an initial public offering (IPO) readiness, quick commerce expansion via Flipkart Minutes, trust features such as fraud detection, warehouse automation, and fintech growth as the Walmart-owned firm shifts domicile to India for a potential listing.The Walmart-owned firm got the National Company Law Tribunal's nod this month to shift domicile from Singapore to India ahead of a potential 2026 listing. It follows Flipkart’s $1 billion funding round in May 2024, led by Google that valued it at $35-36 billion.
Edited excerpts from the interview:OneTech is the organization that delivers all products and services for every Flipkart consumption experience we ship to customers. It also supports all our internal business operations and corporate functions.In terms of roles, on the product and platform side, we have a demand-side function that looks at all consumer experiences—everything about buying products and getting them delivered.
We call this the consumer experiences team.Then we have a supplier experience team that helps our sellers and suppliers do business with us. In between, a marketplace team handles cataloguing supplier inventory, understanding consumer demand, and matching demand to supply so that buying and fulfillment can be completed.
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