



Instant help services face scalability test amid worker shortages in peak summer period
Subscribe to enjoy similar stories.BENGALURU: On-demand house-help services platforms such as Urban Company’s Insta Help, Snabbit and Pronto are facing a workforce shortage across major cities including Mumbai, Bengaluru and the National Capital Region, leading to limited availability and rescheduled or cancelled bookings.Even as the platforms try to scale up to meet demand, users have reported difficulty securing slots for same-day or even next-day services, particularly for routine cleaning services. The disruption comes as demand for app-based home services continues to grow, driven by dual-income households and a shift towards convenient platform-based hiring.“I’ve tried booking a cleaner multiple times in the last two weeks and either there are no slots or the booking gets pushed to the next available day,” said a Bengaluru-based user who did not wish to be identified, adding that Pronto and Urban Company currently only allow scheduled bookings (not help within minutes) for their area.A user in Mumbai recently purchased Insta Help’s three-day pack but has been unable to find vacant slots.“The app simply says it will notify you when slots are available.
I haven’t received a single update in two weeks,” this person noted.Gig workers generally travel to their villages during school summer breaks in the summer months and to help with the harvest. This year, the impact was amplified by elections in West Bengal and Tamil Nadu, which drew large sections of the workforce away from cities.There is “unusually high demand in a small number of micromarkets,” a Pronto spokesperson said, responding to Mint’s queries.
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