Kolkata man claims Vistara left his blind mother in flight, airline apologizes

livemint.com:

A post shared by Ayush Kejriwal (@designerayushkejriwal) Sharing the details of his mother's travel, Kejriwal said that she was traveling from Delhi to Kolkata on 31 August. He added that they chose an assisted travel plan, as per which she will be assisted throughout her journey to Kolkata. But when the flight reached Kolkata, everybody got off and his mother was told to wait, he alleged, adding, that despite her mother patiently waiting no one came for her.

Later when the cleaning staff informed the airline, she was taken out of the flight. Taking note of the Insta post by Kejriwal, Vistara responded with an apology. "Hi Ayush, we deeply regret to learn about your recent experience with us.

At Vistara, we hold ourselves to the highest service standards, and it upsets us to hear that we fell short of your expectations. Please be assured that we prioritize the well-being of our customers and their safety and security are of top priority for us. Please DM us the case reference numbers and booking details.

Thanks, Aishwarya." However, it was too late for the airline, as people on social media called the delayed response shameful. A social media user wrote, "Don't bother, they don't respond, even if they do they would only call back and say sorry and act like nothing happened post that. They literally don't care about their passengers, worst airlines vistara." While another wrote, "I am so sad to hear this.