Let AI plan your trip!
airport, you’re greeted by a three-foot Temi robot, asking how she can help. Within seconds, she gives a list of coffee shops and guides you through the airport.
The Temi robots in Bengaluru’s Kempegowda International Airport are just one example of how AI is changing tourism, transforming everything from travel planning to customer experience.
A smarter way to travel
“AI has enhanced the travel experience by making it more personalised and efficient,” says Sandeep Arora, director of Gurugram-based travel agency Brightsun Travel, citing how facial recognition technology is being used in the Bengaluru airport to “streamline boarding, reduce wait times and enhance security”.
Arora estimates that 60 to 70 per cent of the industry has already adopted AI to upgrade the travel experience. “Chatbots and virtual assistants handle inquiries, bookings and cancellations for airlines, hotels and travel agencies. In reservations, AI driven platforms offer personalised recommendations to help customers find the best deals in real-time.” Hopper, for example, uses a flight database to predict optimal hotel prices and the most suitable time to book a flight.
Even last-minute gifts at the airport get help from AI. “We are upgrading our app to offer features that will include real-time inventory updates, personalised recommendations based on browsing history and the option to reserve items for in-store pickup,” says Avishek Bambii Das, CEO of Ospree Duty Free at Chhatrapati Shivaji International Airport in Mumbai.
Detailed prompts
