
Meesho bets on AI voice assistant ‘Vaani’ to boost small-town shopping
Mint in an interview.“It’s not either-or, it’s both,” Kumar said, referring to the company’s approach of building for emerging AI-driven discovery channels while continuing to strengthen its core in-app shopping experience.On Wednesday, Meesho rolled out a conversational voice assistant, “Vaani” (Hindi for voice), aimed at making online shopping more intuitive for users who prefer conversational, offline-style interactions.The move reflects a broader shift in how the company is thinking about growth – not just in terms of adding new users, but also in how quickly those users become comfortable shopping online.“For us, this goes beyond accessibility. There’s an opportunity to reimagine the shopping experience itself," Kumar said."Such AI-led tools could act as an early enabler, especially for users in tier-II and tier-III markets who may need assistance with language, price comparison and navigation, helping expand the overall addressable market for e-commerce,” said Ankur Bisen, senior partner at The Knowledge Company, a consultant.However, he said that adoption is still at an exploratory stage, with even tech-savvy users continuing to discover use cases.The push comes at a time when e-commerce growth is becoming harder to sustain.
Platforms are competing for a largely overlapping user base, while acquiring new customers, especially from smaller towns, remains slow and expensive. Retention is also a challenge, with users often switching platforms based on pricing and promotions.Bisen added that while AI assistants may initially drive engagement, they are unlikely to remain a differentiator for long.
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