Mint’s finest narrative journalism from this year

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why one is doing much better than the other. This is not a story of a startup, but a well-established and highly regulated insurance company that started rejecting claims of its customers on flimsy grounds. Star Health is a top health insurance provider in India.

However, its claims to settlement ratio had gone awry. Aprajita Sharma from Mint Money pieced together this probing piece into the company’s practice by speaking to several of its customers. Ever been on a flight where the engine fails mid-journey? I hope not.

But that's how officials at Akasa Air must have felt when shortly after completing a year of operations, 10% of their pilots quit in one go. Flight cancellations and widespread chaos followed. Mint's aviation reporters Anu Sharma and Mihir Mishra spoke to sources and uncovered a deep-seated tussle between the management and pilots, which put the brakes on India's youngest airline's ascent.

This is an investigative deep dive about an emerging healthcare company that raised nearly $180 million from marquee global investors. Pristyn Care, a venture-backed startup that offered elective surgeries, got in trouble when one of its patients died due to its negligence and cut-throat practices. Ranjani Raghavan blew the lid on the unethical goings on at the company and why its business model and governance processes were actually working against the interests of its customers.

An essential piece of reportage on a new economy business that had it all going well for itself, until it didn’t. Madhurima Nandy, Mint’s resident real estate expert, profiled the four leading companies in residential real estate – Gurugram-based DLF, Bengaluru-based Prestige Group, Mumbai-based Godrej Properties and Macrotech Developers. Her