NY Attorney General Secures $4.3 Million Refund for Coin Cafe Customers Misled by Hidden Fees
The New York Attorney General’s office has ordered crypto trading platform Coin Cafe to repay $4.3 million to users for charging hidden fees.
In a Thursday announcement, Attorney General Letitia James revealed that it has secured $4.3 million for Coin Cafe users after the company charged “exorbitant and undisclosed fees" for storing crypto on its platform.
Coin Cafe, which initially filed an application for a virtual currency license with the New York State Department of Financial Services back in 2015, acquired a BitLicense just earlier this year.
The platform allegedly misled investors by charging fees that sometimes entirely emptied investors’ accounts despite claims that it offered free wallet storage.
As per the settlement with the state, Coin Cafe has agreed to compensate the affected users, which includes 340 investors in New York.
“Coin Cafe defrauded hundreds of New Yorkers out of thousands of dollars with its deceptive marketing and due to a lack of effective regulation,” James said in a statement.
“This is yet another example of why the cryptocurrency industry needs to be better regulated, just like any other financial institution where New York investors put their hard-earned money.”
The filing claimed that one New York investor incurred fees exceeding $10,000 in a single month, while another investor was hit with fees amounting to $51,000 over a span of 13 months.
James further revealed that Coin Cafe changed the fee structure four times since late 2020, without ever “clearly telling investors of the increase.”
The “most drastic fee structure change” occurred in October 2022, when investors were charged a fee for inactivity, the Office of the Attorney General said.
“It charged investors the greater of 7.99 percent
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