

Retailers Flock to TikTok Shop to Find New Shoppers, Sales Growth
Subscribe to enjoy similar stories.Americans are increasingly turning to TikTok Shop to buy shampoo, jewelry and apparel. Retailers have noticed, pushing onto the platform with their own virtual stores.Ralph Lauren and Olaplex Holdings moved onto the platform late last year, while Ulta Beauty launched its store in March.
They follow early adopters like Crocs, Revolve Group and L’Oréal in the race to capture scrolling shoppers. “You want to be where the consumer is, and increasingly, that’s obviously on social media and online,” said Olivia Tong, a managing director at Raymond James.Executives also hope that getting in front of more shoppers through the popular app can help boost sales as higher prices for everything from gas to groceries have led some consumers to pull back on spending.For Olaplex, TikTok was originally a place for hair care and beauty tutorials, but Chief Financial Officer Catherine Dunleavy said the brand is now adding to the educational content.
By launching a dedicated storefront, the health and beauty company removes the friction of converting that interest into sales because shoppers don’t have to exit the platform, she said.“Instead of having to leave TikTok Shop and go to our [website] or someplace else, they are able to purchase immediately,” said Dunleavy, who also serves as the company’s chief operating officer.Since its U.S. debut in late 2023, TikTok Shop has surged in popularity.
Consumers’ spending on the platform was up 46% in the first three months of this year compared with the previous year, according to data provider Consumer Edge. Retailers see TikTok Shop as a way to reach younger shoppers in particular, but older demographics were the fastest-growing segments early this year, with
. Read on livemint.com