Starbucks, other retailers hit by ransomware attack on tech provider
Subscribe to enjoy similar stories. A ransomware attack against a major supply chain technology provider left retailers including Starbucks and U.K. grocery chain Sainsbury’s scrambling to manage operations including scheduling and handling inventories.
Blue Yonder, one of the world’s largest supply chain software providers, said Monday it was working to restore services after the attack last week disrupted systems it hosts for customers. Blue Yonder said it didn’t have a timeline for when services would be restored. The company said the attack didn’t affect systems that run on public cloud-based platforms.
Starbucks said Monday the ransomware attack affected company-owned stores in its network of around 11,000 sites in North America. It disrupted the coffee chain’s ability to pay baristas and manage their schedules, leaving cafe managers to manually calculate employees’ pay. Starbucks for now is paying employees for their scheduled shifts, meaning they could be overpaid or underpaid depending on the hours actually worked.
The company said it would ensure baristas are eventually paid for all hours worked. Automaker Ford Motor said it uses Blue Yonder technology and was investigating whether the outage affected its operations. Sainsbury’s and Morrisons, two of the U.K.’s largest grocery chains, said they have turned to backup plans to keep operations running.
Morrisons, which has about 1,600 convenience stores and 500 supermarkets across the U.K., said the outage affected its warehouse management systems for fresh foods and produce. “We are currently operating satisfactorily on our backup systems and we’re working very hard to deliver for our customers across the country," a spokesperson for Morrisons said. Sainsbury’s,
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