Trai proposes tightening service quality rules, includes 5G for first time
telecom regulator has proposed stringent performance benchmarks for service providers, seeking to eliminate instances of call drops and setting yardsticks for 5G services to help improve consumer experience in one of the world's fastest-expanding markets. In a consultation paper on review of quality of service (QoS) standards for access services (wireless and wireline) and broadband (wireless and wireline) services, the Telecom Regulatory Authority of India (Trai) has proposed revising the benchmark of network downtime to a cell level in place of the current base station (BTS) level to have a granular view of network availability.
Similarly for broadband services, since the LTE (4G) and 5G networks support low latency, the QoS benchmark for the latency parameter has been proposed to be less than 100 milliseconds (ms) from the present 250 ms which was prescribed in year 2012, or before the rollout of 4G networks in the country. «Trai has been receiving a number of complaints from the subscribers regarding call drops and other network related issues especially after rollout of 5G services,» the regulator said in the paper, released Friday.
The Department of Telecommunications (DoT), in a February 14 letter to Trai, had also highlighted the need to have QoS regulations reviewed periodically to update the parameters and benchmarks. The regulator said that on detailed analysis of quarterly QoS performance reports, it has noted that due to the long performance assessment period of a quarter over a licensed service area (LSA), there could be pockets or areas experiencing poor quality of service.
But due to the averaging effect, service providers have been meeting the overall QoS benchmark at LSA level. «Accordingly, to have a
. Read more on economictimes.indiatimes.com
