Travellers run into turbulence before returning home from Cancun on Flair Airlines
A flight between Calgary and Cancun that usually takes around six hours ended up being a three-day affair for one group of Flair Airlines passengers.
“It was a terrible three days. We’re supposed to take off on Sunday, and they just kept pushing the flight back an hour at a time and wouldn’t tell us anything of what was going on,” Tyler Enns told Global News.
Passengers arrived at the Cancun airport early Sunday evening expecting to fly back home with the ultra low cost carrier (ULCC).
More than an hour after their scheduled departure time, the customers received the first of many messages from Flair.
According to multiple passengers Global spoke with, the initial delays were due to unanticipated maintenance, something to do with oxygen tanks.
“We heard there is some problems with the oxygen tank and that was pretty much it. And the next day it was the same thing,” Mirela Balan said.
Late on Sunday, the passengers were told the airline wasn’t going to fly out that evening, and asked everyone to go back through customs and immigration, and then they were shuttled to area hotels.
Some passengers said they received chips and ham sandwiches, while other passengers said they received butter sandwiches.
The group of travellers returned to the airport on Monday morning, only to be met with more waiting.
“They brought us down like the National Guard and stuff to like surround the area. And they still wouldn’t give us answers. We tried calling Flair customer service. They’re like, ‘Yeah, the flight’s going to be at four. You’re on it.’ It’s like, ‘It’s 4 o’clock and we haven’t started boarding,’” Enns said, noting an absence of Flair staff.
Riaz Ebrahim, another traveller, said the guards came to the gate because the passengers
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