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When we arrived at 9pm at our hotel in Tenerife it was closed

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In February, we responded to a promotion by travel firm Holiday Gems for an all-inclusive package to the Bluesea Callao Garden hotel in Tenerife.

We paid £850 for a week’s stay in June. On arrival at 9pm, we found the hotel closed. I rang Holiday Gems on its emergency number and was advised to find another hotel that could take us and wait for them to get in touch the following day.We are both in our 70s and my wife has recently recovered from major surgery.

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