Why the HDFC-Swiggy card is about loyalty, not rewards
Features and caveats An applicant has to be at least 21 years old with a monthly income of ₹25,000. The self-employed have to furnish a copy of their income tax return, with income of at least ₹6 lakh in the previous financial year. The joining fee is ₹500, which is waived off on annual spends of ₹2 lakh.
The total cashback for expenses originating on Swiggy is capped at ₹1,500 per month. This means that after spending ₹15,000 a month on Swiggy with the HDFC card, a user is not eligible for further cashback benefits. The Swiggy card also offers 5% cashback on e-commerce spends and 1% for everything else.
These, too, are capped at ₹1,500 and ₹500, respectively, per month. As a welcome bonus, the food delivery app also gives its users a 3-month membership of Swiggy One for ₹1,299. Users who opt for this get discounts on food orders or deliveries.
As for online spends, Swiggy’s app has a section that displays logos of e-commerce sites Amazon, Myntra, and Nykaa, ride hailing app Ola, besides online pharmacy 1mg, and movie ticketing app BookMyShow, nudging users to spend on these platforms. Yet, neither Swiggy nor HDFC mentions these names anywhere in its terms and conditions. The redressal mechanism As is the case with the most companies, grievance redressal is a major issue with the card.
Swiggy’s app doesn’t allow a user to raise any dispute related to credit card billing, while HDFC’s helpline gets disconnected four out of the five times when contacted. Some users, who finally got through to an executive, were asked to send emails to resolve the issue. Many users complain about the difficulties in getting a card, despite being eligible for one.
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