WOW ruled naturals. Why is it struggling in today’s beauty game?
Subscribe to enjoy similar stories. MUMBAI: WOW Skin Science boomed during the pandemic, riding the naturals wave with its breakout onion shampoos and apple cider vinegar (ACV) products. However, the Bengaluru-based company quickly lost relevance, as consumers shifted to science-backed skincare products that delivered results.
An early-mover in chemical-free skincare segment, WOW continued to rely on a few hero ingredients—onion, ACV, aloe—long after markets became saturated with near-identical offerings. “Our differentiation was gone," founder Manish Chowdhary told Mint. “Everyone was making some version of the same thing." Buoyed by initial success, the digital-first company ventured into costly offline expansion even as the beauty market was making a decisive shift to clinical, actives-driven products, which contain a high concentration of active ingredients that target specific skin problems.
“Our formulations were advanced five years ago. Today, they are obsolete," Chowdhary said, as he attempts a comeback by revamping formulations, adding actives, launching new categories, without necessarily abandoning naturals. “Naturals became a commodity.
Everyone was selling onion shampoo, our differentiation got diluted." Over the past three years, India’s beauty and personal care market has undergone one of its sharpest resets since the naturals boom. Categories rooted in clinical efficacy are now among the fastest-growing, expanding at 14–15% annually, far outpacing mass naturals, according to BDO India’s 2024 sector report. Masstige - a blend of mass and prestige that signifies affordable luxury - and premium segments, where science-backed formulations dominate, are projected to grow at a compounded annual growth rate
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