Customer Financial News

Maharaja' using Microsoft's Azure OpenAI service, which responds to over 6,000 consumer inquiries every day, is set to get more advanced functionality. The airline is using ChatGPT to assess questions, even some complex ones that it might not be able to respond to right away, in order to enhance customer experience in subsequent contacts and help it become more natural language sensitive, the company said in a press release on Friday. Air India said it has successfully implemented 'Maharaja', making it the first airline in the world to do so. Since its experimental introduction in March 2023, the agent has satisfactorily addressed over half a million client queries, Air India said.

By David Lawder

The United States Commodity Futures Trading Commission (CFTC) has turned its attention to how companies handle customer assets.

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MercadoLibre, the renowned e-commerce platform in Argentina, has seen notable growth in its crypto segment.

The federal government may be preparing to penalize Southwest Airlines for thousands of flight cancellations that affected more than 2 million travelers last December

An Indian company purporting to be one of the largest buyers of electric vehicle batteries from Magnis Energy has recorded almost no revenue in the past financial year, according to new accounts filed with regulators.

(Reuters) — Charter Communications (NASDAQ:CHTR) missed market estimates for quarterly broadband customer additions and posted lower free cash flow on Friday, as it grappled with network expansion costs and tough competition in a saturated market.

By Helen Coster and Samrhitha A

India's top two telecom operators, Reliance Jio and Bharti Airtel, are likely to post improved profitability and cash generation through fiscal 2025, on the back of a likely moderation in 5G capital expenditure and customer churn from this quarter, FY24 onwards, said analysts. «Capex will remain elevated in 2QFY24, but we expect moderation in 2HFY24, which will help improve profitability and cash generation...Airtel and Jio are well positioned over the medium-term with growth levers such as subscriber upgrades, market share gains and tariff hikes that are just a matter of time,» BNP Paribas said in a note. Jio and Airtel managements have been guiding for a moderation in network capex from FY25 onwards with accelerated pan-India 5G rollouts likely to be concluded by December 2023 and March 2024, respectively. «Bharti's management capex guidance implies (annual) India business capex could decline to ₹20,000 crore from FY25 (versus ₹28,000 crore in FY23 and a similar guidance in FY24), though we continue to conservatively build in ₹27,000 crore for FY25,» JM Financial said. Jio, with more than 62 million 5G users, and Airtel, with over 50 million subscribers for the service, have been expanding their networks since the launch in October 2022. Loss-making Vodafone Idea (Vi) has yet to announce its 5G services launch as it is yet to close its much-delayed fundraising. Analysts, though, believe serious monetisation of 5G services is at least a year away despite Jio and Airtel recently taking first steps by launching AirFiber or 5G-based fixed wireless access (FWA) services in a few markets. Some analysts expect Jio to take the lead in hastening monetisation of its 5G-based FWA services by bundling PayTV. «Any

Microsoft looks set to go all-in on artificial intelligence, with CEO and chairman Satya Nadella outlining intentions to integrate AI with essentially all its customer solutions and every layer of tech stacks.

Failed crypto exchange FTX has announced an updated plan for sending 90% of distributable funds—money it has recovered—to former customers in its bankruptcy proceedings, but that doesn't necessarily mean they will get back 90% of the money they lost.FTX is expected to file the proposal in a U.S. bankruptcy court by Dec. 16.

Netflix has increased the price of its premium ad-free plan by $3 per month to $22.99, while the cost for premium rose by 2 pounds to 17.99 pounds in Britain and by 2 euros to 19.99 euros in France, according to a report published by Reuters. The price hikes were announced in an earnings report that showed the company's global subscriber base reached 247 million at the end of September. Substantial subscriber gains came in Europe, the Middle East, and Africa, where Netflix added nearly 4 million subscribers.

The federal government is forcing Canada’s big banks to take unresolved customer complaints to a single independent dispute-resolution body — one that three of the country’s largest financial institutions have stopped using over the years as a result of disagreements over how it dealt with complaints.

FTX made political donations with stolen customer funds using signed blank checks and access to employee bank accounts, former FTX executive Nishad Singh testified in court Monday. Singh told the jury that former FTX executive Ryan Salame, who has pleaded guilty to his role in the campaign-finance scheme, logged into his bank account and entered the details for the money to be sent to political causes. Then Salame would ask Singh to approve the transaction in an encrypted Signal chat, he said.

Meesho on Monday claimed to have recorded 120 crore customer visits during its recently concluded 10 days festive season sale "Meesho Mega Blockbuster Sale". This is the first time Meesho hosted a festive season sale with Meesho Mall — a digital store within the platforms for brands and claims to have recorded 3 times growth than business as usual these days.

Traditionally, organisations operate in silos, with different departments focused solely on their respective tasks. However, as the business landscape evolved, it became evident that this approach had limitations, especially in the fast-paced world of product development. Cross-functional product teams emerged as a response to these limitations. Best Professional Courses on Product-Management

₹209.60 against the previous close of ₹214.20 and fell 3.7 per cent to its intraday low of ₹206.25 on BSE. As Mint reported earlier, the RBI ordered Bank of Baroda (BoB) to suspend further customer onboarding on its ‘bob World’ mobile app immediately, citing material supervisory concerns.

₹2 crore, with effect from October 9, 2023, according to the PSU bank. “We are pleased to offer attractive interest rates to customers, enabling them to earn higher assured returns.