Customer Financial News

20.12 / 01:04

Provident Digital Platform Software Gemini innovations Customer How small language models offer clues on customer psyche

language models (SLM), which are trained on smaller datasets and have limited capabilities than large language models, because they meet their domain-specific requirements at a lower cost. These companies include ecommerce firm Flipkart, which has developed an SLM to help it understand the interests of shoppers. Another model was developed jointly by Hyderabad-based non-profit Swecha (formerly Free Software Foundation Andhra Pradesh) and call centre software provider Ozonetel.

19.12 / 18:23

Provident Progressive Platform Strategy exclusive information Customer strategies How you will benefit from IRDAI’s progressive customer-centric strategies unveiled in 2023

In the transformative year of 2023, IRDAI has embarked on an admirable and meticulous journey, dedicated to enriching the satisfaction and overall experience of insurance consumers. This customer-centric initiative underscores the regulator’s profound commitment, elevating the concerns and priorities of policyholders to a central position. Recognizing that a customer-focused paradigm is not a transitory trend but a foundational principle for the insurance industry’s vitality, IRDAI is cultivating a culture of trust, reliability, and genuine concern for those who rely on insurance products.

14.12 / 19:07

CEO Customer CFTC Proposes New Rule to Strengthen Customer Protections After FTX Collapse

The Commodity Futures Trading Commission has voted on a proposal to introduce a rule aimed at enhancing safeguards for individuals engaging in trades through a derivatives clearing organization.

12.12 / 10:03

regulation Interest rates financial conduct authority FCA Platforms Customer FCA raises alarm on platforms' handling of customer cash interest

Firms have been told to make changes by 29 February 2024.

12.12 / 01:27

Digital Platform Strategy Bill stage track country Customer Tide intends to up its customer base in India

Tide, a banking application for businesses, is aiming to increase the number of its customers in India to about half a million from around 200,000 currently. It also intends to increase its headcount here from around 800 currently to 2,000 in the next three years. Tide had announced its India launch in 2021.

09.12 / 09:17

Citi Booking Maxim cover reports Customer In bizarre bike snatching, Rapido Captain left stranded as customer speeds away

Rapido bike rider (Captain) has filed a complaint with the Panjagutta police in Hyderabad, alleging that a customer who booked a ride stole his bike after sending him to buy food. The incident, according to a Times of India report, occurred on the night of November 30. The culprit has not been located yet.

30.11 / 13:27

Art Mobile country social consequences information Customer NOT Customer-facing jobs have not been finding many takers off late

₹20,000-25,000 or less, with the rigors of big-city life thrown in, many don’t think the deal is worthwhile. Attrition rates in customer-facing roles have been observed to go beyond 40% in sectors like retail and banking, financial services and insurance, and employers should be thankful that the country has so many fresh graduates looking for jobs each year. But why do so many quit within months? One probable reason for the lost appeal of customer-centric roles is the fading buzz of sectors that offer most such jobs.

29.11 / 22:07

Platform Software Gartner Customer Snowflake forecasts product revenue above estimates as AI propels customer spending

(Reuters) — Snowflake (NYSE:SNOW) forecast quarterly product revenue above estimates on Wednesday, as increasing adoption of artificial intelligence boosted demand for its data cloud offerings.

29.11 / 11:05

Reuters Okta social information reports Support Customer Okta drops 6% after hackers stole data on all customer support users

Okta (NASDAQ:OKTA) saw its stock decline more than 6% in early Wednesday trading following the revelation that hackers, who breached the company's network, accessed information on all users of its customer support system.

29.11 / 04:49

Provident Reuters Okta social information reports Support Customer Cyber Okta says hackers stole data for all customer support users in cyber breach

(Reuters) — Okta (NASDAQ:OKTA) said on Tuesday that hackers stole information on all users of its customer support system in a network breach two months ago.

28.11 / 15:33

Digital pandemic concert information Department Customer Cybersecurity, customer protection essential for digital payments momentum: RBI paper

Cybersecurity, customer protection, and cost-effectiveness are essential for sustaining the momentum towards digital payments pushed by the Covid pandemic, said Reserve Bank paper on Tuesday. The transactional use of cash has been on a decline and is increasingly getting substituted with digital modes of payments, even as the store-of-value role of cash remains intact, said the paper titled 'Cash versus Digital Payment Transactions in India: Decoding the Currency Demand Paradox'.

27.11 / 10:03

Digital Booking Platform Airlines Entertainment performer travelers Customer Indigo launches AI chatbot 6Eskai; answers customer queries in 10 languages and helps to book tickets

IndiGo on Monday launched an AI chatbot, 6Eskai, which efficiently addresses customer queries in 10 different languages and boasts to offer a unique platform for booking tickets across the entire network. The airline also said that this chatbot is powered by the groundbreaking GPT-4 technology which is developed by IndiGo's digital team and Microsoft. The 6Eskai has managed to reduce 75 per cent of customer service agent workload, the airline said as indicated from the soft launch.

26.11 / 16:43

Actor social information Customer Coin Cloud Customer Data and Source Code Allegedly Stolen

Coin Cloud, a participant in the cryptocurrency ATM market, has lately come under fire for a serious cybersecurity vulnerability. This episode adds to the company's already long list of difficulties, which began with its filing for Chapter 11 bankruptcy in February 2023.

18.11 / 09:59

information reports recommendations services Customer How AI can help improve your services and customer relationship

AI is everywhere, from flying planes to recognising your face—it's shaping how we use technology. However, can AI improve customer relationships and services? Certainly, yes, it can. Artificial intelligence is a transformative force with the capacity to revolutionise customer service and enhance operational efficiency.

18.11 / 09:01

Art Aware Action Strategy film social recommendations Customer The Silent Killer: how negative customer experiences quietly destroys business growth

By Christopher Roberts

18.11 / 06:19

Provident BLOCK Platform Action Actor Experts Customer Using advanced AI to spot and remove fake customer reviews: Amazon

Amazon has said it is using advanced artificial intelligence (AI) to to spot inauthentic product reviews on the platform, ahead of Black Friday amid the ongoing holiday shopping season. The company said late on Friday that before being published online, Amazon is using AI to analyse the review for known indicators that the review is fake.

17.11 / 19:11

Digital Waters Action coinbase Entertainment Strategy reports Customer US Supreme Court Steps In On Coinbase Customer Contract Dispute

In a recent legal tangle, Coinbase, a prominent cryptocurrency exchange, and its customers have brought forward a contractual disagreement to the United States Supreme Court. The crux of the matter revolves around who — a court or an arbitrator — should adjudicate on which contract governs the disputes. The US Supreme Court is set to deliberate on the authority appropriate for making such rulings.

17.11 / 19:11

Provident Bitfinex Action track Inside information infection Customer Bitfinex Tackles Phishing Incident: No Customer Funds Affected

Bitfinex, a famous cryptocurrency exchange located in Hong Kong, has announced a security compromise that has been controlled. The incident was the result of a phishing effort that was directed at one of the company's customer care representatives. The incident took place between the 30th of October and the 5th of November and entailed illegal access to a portion of the company's customer support boards. These boards contained user information that was out of current and incomplete.

17.11 / 05:36

Manufacturing Software Instagram reports Customer Ola customer thrashes electric scooter with iron rod in viral video

Ola S1 Pro with an iron rod. While the specific reason for the incident is unverified, the disgruntled customer claims that his electric scooter unexpectedly accelerated while in motion, posing a safety risk.

16.11 / 20:55

Software information 2020 reports Customer Morgan Stanley to pay 6 states $6.5M for failing to protect customer data

Morgan Stanley Smith Barney agreed Thursday to pay six states $6.5 million to settle charges that it failed to protect customers’ personal information while shutting down two data centers in 2016.

14.11 / 12:13

Blockchain regulation Bitcoin Regulation FinCEN Bitcoin services Customer Swan Bitcoin to terminate customer accounts that use crypto-mixing services

Bitcoin (BTC) services platform Swan Bitcoin warned its customers that it would be forced to terminate accounts found interacting with crypto-mixing due to the regulatory obligations of its partner banks.

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