90% of passengers allege compromised comfort, cost-cutting by Indian airlines over last 2 years, says survey

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‘Take refund, we don't care…,’ Passengers furious over Go First's conduct after flight cancellation “Since October, LocalCircles has witnessed a notable rise in grievances from air travellers, encompassing issues such as exorbitant fares, flight cancellations, delays, denied boarding, mishandled or lost luggage, significant increases in onboard food prices, undisclosed changes in boarding gates, and instances of staff displaying rude behaviour at check-in counters," the survey report stated. Also Read: DGCA reports flight problems, baggage, and refunds as top passenger complaints Furthermore, the report stressed the Airports Authority of India (AAI) anticipation of a continued surge in passenger numbers that projected an overall passenger growth of 371 million in the fiscal year 2023-24 and a further increase to 412 million in the subsequent fiscal year, 2024-25.

According to the report, this week, complaints have reached a heightened level, particularly as numerous individuals headed to airports to embark on their Christmas and New Year holidays. Also Read: IndiGo clarifies web check-in not mandatory, but recommended for a smooth experience.

Netizens react 78% of respondents indicated they had faced one or more issues when flying in the last 2 years. The first question in the survey focused on understanding the percentage of passengers who faced one or more issues when flying in the last 2 years, the report added.

It is to be further noted that a substantial 88% of survey participants expressed the belief that airlines based in India have been compromising on passenger comfort and engaging in cost-cutting measures over the past two years. The findings from the 'India Airline Passenger Sentiment Survey 2022' by