‘AI is a priority for most chief executives’
Mumbai: Developing the company’s culture while working remotely, accepting that the pandemic has changed the expectations of a multi-generational workforce, and tapping the next generation of leaders are some issues India Inc. is grappling with. Global training and development company Dale Carnegie’s global president and CEO Joe Hart explains in an interview given to Mint how firms in India are navigating people challenges, which now includes concerns around artificial intelligence (AI) and job security.
Edited excerpts. How has the pandemic changed the employer-employee relationship? If we go back before the pandemic, there were certain expectations in the employer-employee relationship. People’s expectations about benefits and flexibility and work-life balance were different.
What we’ve seen now, is the emergence of what we call the empowered employee. Their expectation is that I’m looking for an employer who will invest in me. It is not just traditional benefits.
But does the employee want them? Will the employer invest in me? Will you be giving me the flexibility that I need? Do you care about me? We have found that if some of those things are lacking, if people don’t feel confident, positive, and hopeful about the environment that they’re in, they leave. How are you working on change management with companies? What we are doing is working with them strategically, because it really goes to the culture that they want. Create a reason that says to an employee, you didn’t have to commute before, now you’re commuting.
So, what’s in it for you? There has to be a communication education process that helps people adapt to that. On the other hand, there are companies that want to remain remote. Then , how do you create a
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