There is, however, a hesitation over trust and safety around the use of AI, industry leaders said, and called for light-touch regulation to strike a balance between innovation and ethics.
“In 2014, we started on the first wave of AI, which was predictive AI,” said Arundhati Bhattacharya, chairperson and chief executive for India at software firm Salesforce. “But it was not democratised. People who were experts or who
knew the computer languages, they alone could query the database. With generative AI, things changed,” she said during a roundtable discussion.
Bhattacharya said AI will enable the workforce to expand their capabilities.
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