Air India reduces cabin baggage allowance to 15 kg for lowest fare segment
Economy Class, both 'Comfort' and 'Comfort Plus' fare families now provide 15 kg baggage allowance, while 'Flex' provides 25 kg allowance. "The Business Class baggage allowance on domestic routes ranges from 25 kg to 35 kg.
The free baggage allowance on international flights varies from market to market," the spokesperson said. In other domestic airlines also, passengers are allowed to carry 15 kg of cabin baggage without additional charge.
The Air India spokesperson said the fare families are designed to let passengers choose the kind of fare and services that best suit their requirements, given that travellers today have varied preferences, and a one-size-fits-all approach is no longer ideal. Elaborating on the proposition, the spokesperson said that for example, the price difference between 'Comfort Plus' and 'Flex' fares would typically be around ₹1,000 in a domestic sector like Delhi-Mumbai, with the 'Flex' fare providing the value of nearly ₹9,000, including 10 kilograms extra baggage and zero change or cancellation fees.
The introduction of fare families is in response to customer feedback and Air India's own comprehensive study. It is also benchmarked against the offerings of relevant competition in each of the markets we have introduced it in, the spokesperson added.
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