Consumer not the king: Why airlines have so many disgruntled passengers
IndiGo flight was seen physically assaulting the pilot who was announcing the flight delay.
Recently, numerous passengers have gone online complaining about delays, poor service and harassment. Delhi's Indira Gandhi International (IGI) airport on Sunday witnessed chaotic scenes as dozens of flights were delayed due to dense fog that left passengers stranded for several hours.
The Directorate General of Civil Aviation (DGCA), the aviation regulator, on Monday issued SOPs to airlines regarding flight cancellations due to excessive delays during adverse weather conditions.
However, fog may have only worsened the conditions in India's aviation industry which has been struggling with various problems just as it has become a near-duopoly leaving little choice for passengers.
Airline consumer is not the king
Delhi Airport chaos: Aviation Minister reveals plans to solve flight delay crisis
The disgruntled airline passengers are not a new phenomenon though fog has made it worse. According to a recent survey conducted by community social media platform LocalCircles, as many as 9 in 10 respondents claimed that India's airlines have been compromising on comfort and cutting corners over the past 24 months.
Since October, LocalCircles has witnessed a surge in complaints from fliers regarding excessive fares, flight cancellations, delays, denied boarding, damaged or misplaced luggage, exorbitant onboard food prices, silent changes in boarding gates, and rude behavior from staff at check-in counters. These complaints reached a new peak as a large number of travellers headed to airports for their Christmas and New Year holidays and later in January dense fog started disrupting flights. LocalCircles conducted the
