Court orders Uber to pay over Rs 50,000 to customer for failing to provide cab to airport, resulting in missed flight

economictimes.indiatimes.com:

Uber India Systems for failing to provide a cab on time and for not addressing a customer's complaints. The panel identified this as a «deficiency in service» and ordered the company to compensate the complainant, a TOI report stated.

Compensation ordered for disruption caused

The Delhi District Commission, in its October 2023 ruling, directed Uber to pay Rs 24,100 for additional costs incurred by the complainant, Upendra Singh. It also awarded Rs 30,000 for mental distress and legal expenses.

Singh's troubles began on November 19, 2022, when a cab he had booked through the Uber app to reach Indira Gandhi International Airport did not arrive. Upendra Singh booked an Uber at 3:15 a.m. to travel to Indira Gandhi International Airport. However, the driver failed to arrive, and despite repeated calls, the company did not respond. Singh eventually canceled the booking and used a local taxi, reaching the airport by 5:15 a.m. The delay caused him and his wife to miss their Delhi-Indore flight, leaving them with less than 12 hours to spend with family in Indore due to their pre-scheduled return tickets to Delhi. Singh pursued the matter with Uber, sending a legal notice on November 23, 2022, but received no response. He then filed a complaint with the district commission.

Uber's appeal dismissed

Uber challenged the district commission's decision at the Delhi State Consumer Disputes Redressal Commission, arguing that it had insufficient opportunity to present its case and denying any service deficiencies. The company