Delta Air Lines, Southwest Airlines emerge winners in top US airline survey. Check full list
Delta Air Lines and Southwest Airlines emerged as frontrunners, earning accolades for their commitment to customer experience excellence in the prestigious J.D. Power's North American airlines customer satisfaction survey for 2024.
Released on Wednesday, the survey results underscored a noteworthy trend: airlines prioritizing investments in their personnel are reaping the rewards of heightened customer satisfaction, even amid a backdrop of elevated airfares compared to the previous year. This recognition serves as a testament to the pivotal role of dedicated and well-trained staff in shaping the overall travel experience, highlighting the enduring value of quality service in an industry marked by constant evolution and competition.
Delta Air Lines, JetBlue Airways, United Airlines, Alaska Airlines, and American Airlines are dominating the «First class/Business» category. Delta Air Lines, Alaska Airlines, American Airlines, JetBlue Airways, WestJet are front-runners at «Premium category». Southwest Airlines, Delta Air Lines, Allegiant Air, Alaska Airlines, and JetBlue Airways are ahead at «Economy/Basic economy».
FAQs:
Q1. Which airlines have dominated J.D. Power's North American airlines customer satisfaction survey for 2024?
A1. Delta Air Lines and Southwest Airlines emerged as frontrunners, earning accolades for their commitment to customer experience excellence in the prestigious J.D. Power's North American airlines customer satisfaction survey for
