Many expect digital transformation to have a dual impact: reduce the need for traditional field sales roles and ensure greater transformation in functions such as risk management and technology.
Another key impact of this shift will be the rise in demand for chief digital officers (CDOs) in the sector. With the evolution of technology, the CDO has an even more critical job in revolutionising lending. The success of the CFO depends on proving a positive and tangible return on the investment.
Technology-based credit assessment
The experts in the study state that risk management will undergo the most significant transformation because of the use of technology. This is set to be driven by the enhanced credit risk assessment capabilities provided by big data and AI. It leads to more accurate risk profiling and better predictions of loan defaults.
The transformation will also enable lenders to get a better understanding of borrowing behaviour. For underwriters, it is then easier to monitor risks in real time and understand the applicant's creditworthiness.
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