IndiGo clarifies web check-in not mandatory, but recommended for a smooth experience. Netizens react

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PTI. The report stated that flight problems accounted for 41.9 percent of complaints, followed by baggage at 19.9 percent and refunds at 15.4 percent. The report further mentioned that 242 complaints out of 246 complaints have been addressed.

Furthermore, the aviation regulator's study states that although the DGCA received complaints about staff attitude (4.9%) and customer service (10.2%), only 0.4% of the complaints had to do with fares. The report goes on to say that Indigo (61) received the most complaints, followed by Spice Jet (55) and Air India (54). Amid this, the Centre has also called a meeting with senior officials from airlines and travel portals on 8 November to address consumer-related issues, Singh said as reported by ANI.

Singh also said that approximately 10,000 complaints related to the airline sector have been registered through the government's National Consumer Helpline in the last one year and about half of the complaints are regarding consumers not getting refunds from the airlines after cancellation of the ticket. "These issues are part of unfair trading practices. So, the Centre has called the meeting with airline officials to understand the extent of the issue and will also discuss how the airlines will address these issues so that the rights of consumers can be protected," Singh said.

Singh also highlighted that some of the e-commerce platforms are practising dark patterns. "Some of the e-commerce platforms are using dark patterns. UN's inter-governmental expert group of e-commerce is trying to identify these type of patterns.