Jamie Dimon dismisses fears over how AI will hit JPMorgan
Subscribe to enjoy similar stories. JPMorgan Chase CEO Jamie Dimon said fears about artificial intelligence that walloped its stock on Monday were overblown and that America’s biggest bank would use the technology to its advantage. “In my view, we’ll be a winner," said Dimon, who was wearing a cast on his left hand after having arthritis and bone spurs treated.
“We always have the strategy to use technology to do a better job for customers, and we’re quite good at it." JPMorgan was among a number of financial services companies that took a beating on Monday over concerns about the impact of artificial intelligence on their business models. Citrini Research published a widely read report on Sunday hypothesizing about how AI could transform the economy, including day-to-day payments, dragging down the shares of companies that make money from processing them. American Express’s stock fell around 7% Monday, while JPMorgan, Citigroup and Morgan Stanley all dropped more than 4%.
Mastercard was down nearly 6%, and Visa was down more than 4%. Dimon acknowledged that there was a growing number of fintech competitors beating JPMorgan in key businesses. “There are tons of payments companies: Chrome, Revolut, PayPal, Stripe," he said.
“We got our asses kicked in certain parts. We got beat badly. We have to compete at that level too.
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