Jio, Airtel, Vi continue to suffer customer losses for a third time
Reliance Jio, Bharti Airtel and Vodafone Idea—continued to suffer major customer losses for the third month in a row in September, even as state-run BSNL continued its addition spree, following the mobile tariffs hikes by the private telcos in early July.
As per data released by Telecom Regulatory Authority of India (Trai) for the month of September, Jio lost 7.9 million wireless customers, followed by Vodafone Idea which saw a decline of 1.5 million wireless customers and Bharti Airtel lost 1.4 million wireless users. Bharat Sanchar Nigam Ltd (BSNL), was the only telco which added wireless customers in September as the state-run firm had not raised tariffs and is benefitting because users are shifting to the company. BSNL added 849,493 subscribers during the month.
The three private telcos had raised mobile rates in the range of 11-25% in early July and these firms have been seeing their user base decline after that.
At the end of September, the wireless user base of Jio declined to 463.78 million as compared to 471.74 million in August. Similarly, Airtel’s user base decreased to 383.48 million as compared to 384.91 million in August and Vodafone Idea’s base was down to 212.45 million as compared to 214 million in August.
In contrast, BSNL’s wireless base rose to 91.89 million as compared to 91.04 million in August.
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