NHAI launches app for complaint redressal and FASTAG recharge
National Highways Authority of India (NHAI) has launched 'Rajmargyatra,' a citizen-centric unified mobile application. An official statement said this app offers travelers with information on Indian National Highways while also ushering a complaint redressal system.
Users can get real-time weather conditions, timely broadcast notifications, and access to details about nearby toll plazas, petrol pumps, hospitals, hotels, and other essential services that ensure a seamless and safe journey on National Highways. It also comes equipped with an inbuilt complaint redressal and escalation mechanism.
«Users can report highway-related issues, attaching geo-tagged videos or photos for better clarity. The registered complaints will be handled in a time-bound manner,» the statement added.
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