'No value of loyalty': US airline downgrades first-class passenger to make room for a dog
A US airline is in the line of fire for downgrading a first-class passenger. Reason — a dog.
Reportedly, a Delta Air Lines passenger was moved from a first-class seat to make room for a service dog, which has now sparked a heated online debate. The incident happened recently on a Delta flight, according to a report of the New York Post.
The passenger, posting on Reddit as @ben_bob, explained they were initially upgraded to first class but then downgraded shortly before boarding. “I got upgraded to first this morning, only to 15 mins later get downgraded (to a worst seat than I previously had). I asked the desk agent what was going on and she said “something changed," the passenger wrote. Upon boarding, the passenger discovered a dog occupying their original first-class seat. “Okay, fine, I am disgruntled but whatever, I then board only to see this dog in my first class seat … And now I’m livid,” they stated.
Delta Support informed the passenger that service animals take precedence, and they could do nothing. “There is no way that dog has spent as much with this airline as I have,” the passenger said, adding, “What’s the point of being loyal to this airline anymore, truly.” The passenger was moved to a less desirable seat.
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