₹400 crore had been booked or pre-booked by retail passengers. But they could not take Go First flights as operations have been suspended at the moment." The Delhi Bench of the National Company Law Tribunal (NCLT), which is hearing the airline’s insolvency petition, has taken note of the passenger compensation issues as well. “It has come to our notice that a large number of passengers are sending email requests/phone calls for refund of booked/cancelled tickets in the case relating to Go Air," the tribunal said on Monday, advising passengers to contact Shailendra Ajmera, the company’s resolution professional, to submit their claims.
DGCA wants Go First to refund this money or offer alternative flights as compensation, the two people said. It also wants the airline to ensure it has adequate infrastructure and staff members to provide safe and seamless operations even with the 26 aircraft to begin with, the two people said. The person cited earlier said the Wadia Group-owned airline expects permission to resume flights in seven to 10 days.
The cash-strapped airline has openly blamed P&W’s engine failures for the grounding of 25 aircraft, or half of its entire fleet, as of 1 May. Emails sent to DGCA, P&W, Go Air resolution professional, and the airline’s lead lenders, Central Bank of India and Bank of Baroda, remained unanswered till press time. Go Air approached the Singapore International Arbitration Centre (SIAC) in March, claiming P&W had not provided engines as agreed.
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