Paytm's Vijay Shekhar Sharma calls for users' suggestions for app upgrades, shares new features. How netizens reacted
Paytm, while sharing his to-do list ahead of the New Year, called out for suggestions from users for the fintech app. The Paytm app will have increased AI-based customer support. The CEO shared that they have changed the Paytm app’s Home Screen.
Paytm Payments Bank and other group entities’ offerings are clearly separated now, giving a cleaner look to the app. “Making my to-do list for 2024. What would you like to change/ upgrade in the Paytm app ? We have changed the new Paytm app’s Home Screen.
Paytm Payments Bank and Other group entities’ offerings are clearly separated now. Makes it a cleaner view. Expanding AI-led customer care.
Personalisation using AI is the way. Tell me your wishes, and it will be our command! Merry Christmas, and Here is wishing all Paytmers a very Happy New Year," Sharma said in a post on social media platform X. Responding to Sharma's post, Anurag Verma, Director of Product at Makemytrip, shared his suggestions on the social media post X.
1. Make the sizes of the icons slightly larger and reduce the number of different background shades - this will give the feel of a much more clearer UI. 2.
Mimic the natural progression of the user while stacking cards - eg if the typical user journey is the user first starts with payments, then expands to utility bills and then travel and movie tickets - stack those cards first. While I understand the need to stack loans on top of ticketing cards (more strategic maybe) - a loan is a one-off need for the user vs ticketing or other products. 3.
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