Qantas concedes reputation 'hit hard on several fronts' will take time to repair

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Qantas has conceded its reputation had already been 'hit hard on several fronts' before the consumer watchdog launched legal action and that 'it will take time to repair' its standing in the eyes of Australians.

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04 Sep 2023

In a lengthy statement on Monday, Qantas said it was still reviewing the Australian Competition and Consumer Commission’s allegations the airline had sold tickets for more than 8,000 flights that were already cancelled in its system.

Qantas said it “will have more to say” after reviewing the case but said “understandably, these allegations have caused significant concern among our customers, our people and the general community”.

“The ACCC’s allegations come at a time when Qantas’ reputation has already been hit hard on several fronts,” Qantas said.

Related: Qantas cancellations: ACCC taking airline to court alleging it sold tickets for planes that would never fly

“We want the community to know that we hear and understand their disappointment. We know that the only way to fix it is by delivering consistently. We know it will take time