SAP expects 10-15% more revenues via new GenAI use cases
Gen AI) use cases by this year end, SAP's first chief AI officer Philipp Herzig told ET, helping boost sales in a revenue stream that's expected to garner a disproportionate share of the future P&L at the enterprise software major.
Creating a new AI-focused unit under Herzig’s leadership, SAP currently has almost 30 different use cases or tasks in the customer experience, HR and documentation, sales and services domains are accomplished via Gen AI.
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Offering CollegeCourseWebsiteIndian School of BusinessISB Product ManagementVisitIIM KozhikodeIIMK Advanced Data Science For ManagersVisitMITMIT Technology Leadership and InnovationVisit“At SAP Labs, (its research unit) currently we have almost 30 different use cases or tasks that are accomplished via generative AI…We have got very good feedback (from customers). And they have more requirements as an extended part of it. This gives us strong conviction for this year because we have a roadmap of a little bit more than 100 scenarios. So, from 30 we will move to 130 by this year-end,” Herzig said.
He added that the potential revenue increase is likely “in the ballpark of 10-15% because of our code generation capabilities. I think that's a number that we see.”
The most “famous use case” of gen AI for SAP is job description generation — interview, question generation in succession — SAP SuccessFactors, its HR solution. Other use cases include customer experience solutions, business document processing, automating
