Savings Account customer tells SBI not to force customers to buy insurance, Bank replies
Bank employees trying to persuade visiting customers to buy an insurance policy has become common these days. Even though services offered by banks do not require the mandatory buying of insurance policies, many times ignorant customers are fooled to buy the insurance trap even when it is not necessary for him/her.
Recently, a State Bank of India customer complained to the bank on social media, saying customers should not be forced to take insurance products. It should be the account holder’s wish.
“@TheOfficialSBI was a nice xperience opening savings account at Chandi Chakk, Cuttack branch. nitpick: plz don’t force people to take insurance products. let it be account holders wish,” the customer tweeted.
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Replying to this customer, SBI said that opting for insurance and other investment products is voluntary. SBI branches only provide information related to such products “for the benefit and awareness” of customers.
“Opting for insurance and other investments is purely voluntary and our branches provide the information for the benefit and awareness for our customers. Please DM us with your contact no. and details of the issue along with branch name and code/address. We will be happy to assist you,” SBI tweeted while replying to the customer.
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Read the conversation between SBI and the customer below
<a href=«https://twitter.com/TheOfficialSBI?ref_src=» https:>@TheOfficialSBI
was a nice xperience opening savings account at Chandi Chakk, Cuttack branch. nitpick: plz don’t force people to take insurance products. let it be account holders wish.
In another incident, an SBI customer complained that
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