Swiggy’s health insurance takes more from workers, gives less
Food-tech unicorn Swiggy, which is gearing up for an IPO later this year, provides an incentive-based structure for health insurance for its delivery agents, which works to the advantage of the company, while putting the delivery personnel at a huge disadvantage in case of any leave taken in case of family emergencies etc.
Simply put, according to a report by Rest of World, the platform ranks its gig workforce based on a dynamic rating system, where a higher ranking ensures more perks and better insurance coverage while a slip in rating can take away certain benefits.
“Gold-rated workers receive health insurance for themselves and their families; in the silver category, the family is ineligible for insurance. Bronze-rated workers are only eligible for insurance coverage in case of accidents,” the report said.
A “perfect order” that is delivered on time and without calling the customer too much, or damaging the package gives the rider one point. Every week, delivery riders need to earn 70 points or more to maintain the coveted gold ranking. Between 50 and 70 points drops them to the silver category, and under 50 points to bronze.
These rankings were rolled out last year, and changes every week based on the quality and quantity of work the delivery agent has put in. Higher ranking ensures perks such as the ability to book the following week’s shifts in advance and “attractive interest rates” on personal loans, the report added citing 40 Swiggy food delivery riders across Delhi, Mumbai, Bengaluru, Hyderabad, and Jaipur.
Prior to this model, Swiggy used to have fixed and uniform health cover benefits for all delivery riders, much like its rival Zomato, which offers a general medical insurance plan for all its workers and
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