N Chandrasekaran in his new year message to employees. «Now that we know what we have to do, and our plans have momentum, we need to think hard about how we can execute flawlessly and with speed».
«The next decade will belong to companies who excel in giving customers excellent experiences. With our growing footprint in consumer businesses, we have to bring empathy to every interaction—be that in Air India, Tata Motors or Titan. Brand Tata must be recognisable across all companies. And our group’s aim should not be merely to adopt, or adapt to, technology. We need to shape it, and make it. This New Year, I urge each company to appoint an AI champion to proactively pursue the benefits of AI—economically, operationally and socially,» he said.
«We must be prepared for more disruption and volatility in 2024 as the complexity of global governance will reach new heights as the world finds new rules to protect data privacy, curb inflation, reduce carbon emissions and perceptions of AI risk,» he said. Geopolitics is also a potential source of volatility. 2024 is a year of elections, with 40 nations heading to the polls.
«The world faced an array of destabilising trends, from escalating geopolitical tensions to the mass adoption of generative AI to the ever-accelerating push toward sustainability. Some of these trends have been welcome; others much less so. But all of them have made the rules and processes governing our world trickier to navigate—and all of