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livemint.com / 2 months ago
Tech Turbulence: Navitaire outage briefly jolts IndiGo, Akasa, AIX check-ins
Subscribe to enjoy similar stories. A global technology outage involving airline reservation platform Navitaire briefly disrupted operations of carriers including IndiGo and Akasa Air on Thursday morning, before systems were restored within about half an hour, according to two people familiar with the matter. No major flight delays were reported.
A technical issue had affected Navitaire's platform, which is used by several airlines to manage reservations, check-in services and departure control systems. The outage first affected airlines in the Asia-Pacific region and then impacted some carriers in Europe, one person said, requesting anonymity because the matter is under review. “The server of the software company was down from 6.45 am to 7.28 am this morning, impacting check-in services across airlines and airports in India.
A similar glitch was noticed around 8.10 am onwards. Normalcy in operations happened post-8.25 am. No further glitches have been reported in the last few hours.
The system remains stable," an airport official said, requesting anonymity. “Passengers were unable to complete web check-in; airport check-in counters were non-functional and entry into the terminal was stalled. Everyone was left waiting outside with no clear timeline for resolution," Vivek Kumar, a passenger on an Air India Express flight from Ranchi, said on LinkedIn.
An official from an airline that was briefly affected by hiccups in its passenger check-in service, confirmed the outage and the time stamps. The operations have now normalized and are under observation, the second person said. Navitaire’s website lists IndiGo, Air India Express, Akasa Air and SpiceJet among its Indian customers.
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21.05 / 10:17
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21.05 / 10:17
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markets
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21.05 / 09:47
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UPS
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