Technology (MIT) published a path-breaking initiative titled ‘Management in the Nineties’, in which it suggested that the evolution of technology through phases of localised exploitation and internal integration would suddenly encounter a revolution in the form of business process reengineering, business network redesign, and finally, business scope redefinition.
Today, well into the 21st century, all leaders and managers are willing to take the recursive relationship between IT and business strategy for granted, and only a corporate dinosaur would still lack awareness about digital technologies.
If one were to mount a similar research today, the focus would surely be on data, analytics, artificial intelligence, machine learning and the impact these have on business processes. Managerial responses would have to be calibrated based on the level of maturity the firm has attained in data capture, ingestion, storage and dissemination, and the comfort it has in taking managerial decisions based on predictive and prescriptive analytics.
However, within the plethora of ideas that pervade the mindspace of C-suite and board executives, there is no doubt that leaders of the future will have to cope with, manage and lead with the use of automation and AI as strategic tools for capturing opportunity share and dominating their own industries.
Gamechanging technology
So, what makes mastery of AI an imperative in this changing business environment? For many months now, particularly after the proliferation of newer versions of