UK broadband and mobile firms accused of burying cheaper deals

hl.co.uk:

We don’t support this browser anymore. This means our website may not look and work as you would expect. Read more about browsers and how to update them here.

Newsroom

Newsroom articles are published by leading news agencies. Hargreaves Lansdown is not responsible for an article's content and its accuracy. We may not share the views of the author.

HL Podcast

HL Insight

Some of the UK's largest mobile phone and broadband providers have been accused of burying cheaper deals for vulnerable customers on their websites, despite pressure from the government to promote them amid the cost of living crisis.

Article originally published by The Guardian. Hargreaves Lansdown is not responsible for its content or accuracy and may not share the author's views. News and research are not personal recommendations to deal. All investments can fall in value so you could get back less than you invest.

Published by

10 Jul 2023

Charities and consumer groups said millions of low-income households across Britain were missing out on hundreds of pounds of savings, with many left to deal with inflation-busting bill increases of up to 17% this spring.

The chancellor, Jeremy Hunt, last week announced measures to get Ofcom, the telecoms regulator, to push telecoms suppliers to raise awareness of “social tariffs” and to drive consumer take-up. The tariffs are cheaper broadband and mobile phone packages for people claiming universal credit, pension credit and some other benefits.

However, millions of people are missing out, with as few as 220,000 out of 4.3 million eligible households having signed up.

Analysis of mobile and broadband providers websites by Broadband Genie, a comparison website, shows that several major firms do not promote