US fines American Airlines $50M over mishandling of disabled passengers
The U.S. government is fining American Airlines $50 million for failing to provide wheelchair assistance to passengers with disabilities and damaging thousands of wheelchairs over a five-year period
DALLAS — The U.S. government fined American Airlines $50 million for failing to provide wheelchair assistance to passengers with disabilities and damaging thousands of wheelchairs over a five-year period,
The Transportation Department said Wednesday that “in some cases,” wheelchair users were injured, but it did not give a number.
American said it has made significant investments to improve the handling of wheelchairs. The airline will be credited $25 million, or half of its civil penalty, for those investments and compensation paid to affected passengers, according to a consent order.
The incidents raised by the Transportation Department occurred between 2019 and 2023.
The investigation was prompted in part by three formal complaints the Paralyzed Veterans of America filed against American.
Investigators also seized on video of an incident at Miami International Airport last year. Workers slid a wheelchair down a baggage ramp. It crashed into the bottom of the chute, flipped over and skittered across the concrete.
Transportation Secretary Pete Buttigieg said American Airlines “appeared to be one of the worst offenders,” but the problems that investigators found “are not confined to one airline.” He said the department is conducting similar investigations into other airlines, but he would not name them.
“The era of tolerating poor treatment of wheelchair users on airplanes is over,” Buttigieg declared to reporters.
From 2019 through 2023, American mishandled more than 10,760 wheelchairs and mobility scooters, according to
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