Vistara merger: Air India deploys addl resources at touch points, airports to help passengers
Air India has deployed additional resources, including help desk kiosks, at touch points and airports to ensure a smooth experience for Vistara passengers post its merger with the airline next week, an official said on Wednesday. Full-service carriers — Air India and Vistara, a joint venture between Tatas and Singapore Airlines — set to be merged on November 11. Post-merger, the routes and schedule operated by Vistara and the Vistara in-flight experience will remain the same.
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Also, Vistara aircraft will be identified by a special four-digit Air India code beginning with the digit '2'.
The official in the know said Air India deployed additional resources across touch points in India, including help desk kiosks, at the curbside before terminal entry at hubs and metro city airports.
There will be «customer support staff wearing 'How may I assist you?' Air India x Vistara branded t-shirts for support», the official added.
In due course, Vistara airport ticketing offices and check-in terminals will become that of Air India.
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