By Francine Ryan & Elizabeth Hardie, The Open University Milton Keynes
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Want a Loan? Get cash against your Mutual Funds in 4 hoursAt some point in your life, you are likely to need legal advice. A survey carried out in 2023 by the Law Society, the Legal Services Board and YouGov found that two-thirds of respondents had experienced a legal issue in the past four years.
The most common problems were employment, finance, welfare and benefits and consumer issues.
But not everyone can afford to pay for legal advice. Of those survey respondents with legal problems, only 52 per cent received professional help, 11 per cent had assistance from other people such as family and friends and the remainder received no help at all.
Many people turn to the internet for legal help. And now that we have access to artificial intelligence (AI) chatbots such as ChatGPT, Google Bard, Microsoft Co-Pilot and Claude, you might be thinking about asking them a legal question.
These tools are powered by generative AI, which generates content when prompted with a question or instruction. They can quickly explain complicated legal information in a straightforward, conversational style, but are they accurate?
We put the chatbots to the test in a recent study published in the International Journal of Clinical Legal Education.
We entered the same six legal questions on family, employment, consumer and housing law into ChatGPT 3.5 (free version), ChatGPT 4 (paid