Air India passengers stranded for over 10hrs due to delay and lack of information on flight from Bengaluru to Mumbai

economictimes.indiatimes.com:

Air India flight bound for Mumbai from Bengaluru faced an unexpected 10-hour delay at Kempegowda International Airport (KIA). Frustrated travelers were left waiting near the departure gates with no clear information about the cause of the delay, leading to growing unease.

Originally scheduled to depart on Sunday evening, flight AI 610 eventually left Bengaluru in the early hours of Monday. The airline crew allegedly detected a technical issue in the aircraft just moments before takeoff, but they failed to promptly communicate the situation to the passengers, resulting in confusion and chaos at the departure gates.

According to undisclosed sources, the initial technical problem with the aircraft was resolved, but due to the completion of the work shift for the staff in charge of the flight, there was a delay in providing updates to the passengers. Subsequently, the replacement staff also faced delays, exacerbating the situation and leaving passengers without any official information or assistance.

Air India attempted to alleviate the situation by accommodating some affected passengers on an alternate flight to Mumbai on Sunday night, while the remaining passengers were offered accommodation until the AI 610 flight was ready for boarding on Monday morning. One passenger, Sheetal, expressed her frustration on social media, recounting the ordeal and noting that the flight eventually departed at 5.30 am on Monday.

Throughout the entire delay, the airline ground crew failed to provide clear updates, leaving passengers uninformed about the reasons for the delay and the estimated departure time. Flight disruptions are a challenging aspect of air travel, and this incident highlights the significance of effective communication and