America's largest water and wastewater utility dealing with cyberattack
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The largest water and wastewater utility in the U.S. announced Monday that it was hit by a cyberattack that has disrupted customers' access to its billing and payment platform.
American Water, which is based in Camden, New Jersey, and operates water and wastewater services in about 1,700 communities in 14 states as well as at 18 U.S. military installations, says on its website that it's the largest water utility in the U.S. and serves more than 14 million people.
It said in a release that it detected «unauthorized activity» in its computer networks and systems on Thursday, Oct. 3, and deactivated its systems to protect data and prevent further harm.
«American Water recently learned of unauthorized activity in our computer networks and systems which we determined to be the result of a cybersecurity incident,» the company said. «As part of our response, we proactively took our customer portal service, MyWater, offline, which means we are pausing billing until further notice. We are working diligently to bring our systems back online safely and securely.»
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American Water said its operations and services haven't been disrupted due to the cyberattack that prompted it to take down its customer portal. (Justin Sullivan/Getty Images / Getty Images)
«Our dedicated team of professionals are working around the clock to investigate the nature and scope of the incident. We sincerely regret any inconvenience this incident may cause and we are working diligently to remediate and to bring these systems back online in a safe and secure manner,» American Water added.
The company said it activated its incident response protocols and has brought in
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